How a card gets made.
This page is not a summary of something more complicated. It is the whole procedure, including the unglamorous part where a person checks your payment by hand.
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01
The account
An inbox you can open and a password of ten characters or more. We send a link to prove the address is yours; nothing else opens until you press it.
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02
The second key
Pair an authenticator app by scanning a QR code, then type the six digits it shows. Put the recovery codes somewhere safe. Nobody skips this step, us included.
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03
The brief
Pick an amount between $10.00 and $5,000.00. The $5.00 flat fee and 15% of the amount join it on screen, and the total is held for thirty minutes.
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04
The transfer
Send the full total to the address on screen, over the network it names, and paste the transaction ID. Or pay on the hosted checkout, which tells us by itself.
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05
The check
A person lays your payment beside your order: amount, network, transaction ID. Most cards are issued within a few hours of the payment being confirmed. If something is off, you hear exactly what.
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06
The card
It appears under Cards. A current authenticator code brings up the number, expiry and security code for sixty seconds. Never used it? The whole balance can come back.
Four ways it can wobble.
Money sometimes lands short, travels the wrong road, or never turns up. Here is our side of each case, written down before you ever have to ask.
It arrives short
On the hosted checkout, the provider flags a short payment and the order waits. On a manual transfer, we spot the gap ourselves. Either way no card is issued until the sums agree, and we write to explain the difference.
It took the wrong road
Crypto sent over a network the address doesn’t use may never reach us. Open a ticket with the transaction ID at once: we can only act on money that actually arrived.
The checkout ran out of time
An unpaid checkout stays on your order page, ready for another go. After 48 hours without payment, the order cancels itself and nothing is charged.
We couldn’t approve it
If a payment can’t be matched to its order, the order says “Not approved” and gives the reason. A ticket from that page lets us work out together where the money went.
Read it all? Begin.
Stage one takes a minute: an email address and a password. The rest follows in the order above.