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09 CRAFT · Department

The craft of judging a seller

Practical judgement for buying from a stranger: fee pages, support tests, trust badges, archived pages and written answers.

Journal cover with a large percent sign beside bar columns in ink, red and sky blue
Buyer’s craft 6 min read

What an honest fee page looks like, and what a hiding one looks like

A fee page can inform you or distract you. These are the features that separate the two, with a side-by-side reading of what each kind of page says and what it quietly leaves out.
Journal cover with a checklist and a magnifying glass resting on a virtual card
Buyer’s craft 6 min read

Test the support desk before you trust the seller

The best time to find out how a seller handles problems is before you have one. A single, well-chosen question sent to support tells you more than any homepage. Here is what to ask and how to read the reply.